PURCHASES AND PAYMENTS
Yes, you can do your shopping as a guest.
Yes, your data is protected through data transmission encryption and SSL digital certificate.
It's very simple, add the product you want to buy to the cart, select checkout and in the next step enter your code in the "gift card or discount code" field, click apply and the discount will be applied to the value of your purchase.
It is not possible to change an order online, however, if it has not yet been shipped, you can contact us and request the change via e-mail to geral@shoelutions.pt.
It is not possible to cancel an order online, however, if it has not yet been shipped, you can contact us and request cancellation via email to geral@shoelutions.pt.
Payments can be made by credit/debit card, Paypal, Klarna, MBway*, ATM* or bank transfer.
*These payment methods only existe in Portugal.
Yes, your data is protected through data transmission encryption and SSL digital certificate.
Payment will always be made in Euro. However, you will be able to view the conversion rate in US Dollars and Canadian Dollars by changing the site's currency selector.
SHIPPING, EXCHANGES AND RETURNS
PORTUGAL - mainland and islands | for purchases over €75 shipping costs are free and for purchases under €75 have a cost of €6
SPAIN - peninsular | for purchases over €75 shipping costs are free and purchases under €75 have a cost of €8
OTHER REGIONS | The amount will be informed in the checkout process, before completing your order, and depends on the final destination, weight and purchase value.
All our orders are shipped the same day or the next day depending on whether the order is placed before or after 12pm. After shipment, the delivery time depends on the final destination:
PORTUGAL and SPAIN: 1 to 2 business days for mainland, 2 to 3 business days for the islands.
EUROPEAN UNION: about 5 working days.
REST OF THE WORLD: from 7 working days not including customs clearance time.
Yes, you can make exchanges up to 30 days or returns up to 15 days.
You must get in touch with us informing the number of your order (or your name and contact) through the email geral@shoelutions.pt and after send the order to our address: SHOELUTIONS Rua das Corgas, 185 4520 -307 Fornos - Santa Maria da Feira.
The refund is made through the same payment method you used to make the purchase, except in the case of Multibanco, where we make payment by bank transfer. If you wish to receive the refund in a different way, you must request it when you submit the return request.
