In compliance with Article 18 of Law 144/2105, the consumer is informed that for alternative dispute resolution, he/she must contact Shoelutions via the email geral@shoelutions.pt , the competent Alternative Consumer Dispute Resolution (ADR) entity in his/her area or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr

Competent Entities for Alternative Resolution of Consumer Disputes

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:

• CNIACC - National Center for Information and Arbitration of Consumer Conflicts
• CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
• Consumer Conflict Arbitration Center of the District of Coimbra
• Lisbon Consumer Conflict Arbitration Center
• Porto Consumer Information and Arbitration Center
• Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
• Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
• Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
  

For more information, consult the Consumer Portal.