Terms and Conditions

Please read these Terms and Conditions carefully before using the website http://shoelutions.store/ (the "service" or the "platform").

GENERAL CONSIDERATIONS

The Terms and Conditions presented here define the rules of use and regulate commercial transactions for the purchase and sale of goods carried out through the website www.shoelutiosn.store and apply to all visitors, users and/or customers of the platform as well as to all commercial transactions for the purchase and sale of goods carried out through the platform.

The platform is managed by Shoelutions, Lda, with headquarters at Rua das Corgas, 185-C 4520-307 Fornos, Santa Maria da Feira, Portugal and tax identification number 509897606.

Access to and use of the service are subject to your acceptance of and compliance with the terms described herein. By accessing and using the platform, as well as carrying out any commercial transaction on it, the user agrees and accepts these Terms and Conditions, as well as the privacy and cookie policies presented on the platform.

If the user and/or customer does not agree with part or all of these terms and conditions as well as the privacy or cookie policies defined on the platform, they will not be able to access the platform or use our services.

By accepting the terms and conditions as well as the privacy and cookie policies, the user declares that he/she does so in his/her own name and that he/she will not use the platform and the service for illegal or illicit purposes. If he/she makes any purchase or order, he/she also declares that he/she is over 18 years old and has full legal capacity and powers necessary to accept the service.

1. USER ACCOUNT

  • Access to and use of the platform, as well as placing orders and purchases, are not subject to registration of a user account. However, to enjoy all the features and services, as well as exclusive benefits, it is recommended to create a user account.
  • The user is responsible for the veracity and legality of the data provided to register the user account. The user is solely and exclusively responsible for all activity that takes place under his/her account. Shoelutions, Lda is not obliged to monitor the content or the user’s failure to comply with any responsibilities.
  • Shoelutions, Lda does not have access to the password defined by the user, and it is therefore the user's responsibility to ensure its confidentiality and guarantee its proper use and safeguarding. Shoelutions, Lda cannot be held liable for losses arising from the loss or improper use of the password defined by the user.
  • Shoelutions, Lda guarantees the security of the user account within the expected and appropriate security measures for the platforms.

2. SALES PRICES

  • The sale price of the products is that which is displayed on the platform, except in the case of an obvious error. In this case, the customer will be immediately informed by email to the email address provided by the customer. The customer may choose to confirm the order with the correct price or cancel it. If the customer chooses to cancel the order or there is no response from the customer within 10 days, the payments made by the customer will be refunded, including delivery costs where applicable.
  • The prices displayed on the platform are set by Shoelutions, Lda and may be changed at any time. Changes in the product's sales price do not affect orders that have already been confirmed to the customer, except in the case of a manifest error in the price as indicated in the previous paragraph.
  • The sale price indicated on the platform includes VAT at the applicable legal rate. Shipping costs for the product may be added to the sale price.

3. PRODUCT INFORMATION

  • The information presented on the platform, as well as the photographs, are intended to be complete, accurate and as faithful as possible to the actual product. However, there may be situations in which the Customer may find differences in the products, such as cases in which the color settings of the device used by the Customer may be different from the actual colors of the product.
  • Shoelutions, Lda is not responsible for any damages that the customer may suffer due to the difference between the information and photography of the products and the product.
  • If the customer wishes, they can request additional information about any product via email geral@shoelutions.pt.

4. PAYMENT METHODS

  • The platform offers several payment methods that the customer can consult in the secure payments menu.
  • In the case of payments by credit card, the customer acknowledges that he/she is the legitimate owner of the card used to make the payment and that he/she authorizes the payment order.

5. ORDER CONFIRMATION

  • Once the user has placed an order on the platform, an email will be sent to the email address provided by the user confirming the order with the reference number assigned to the order, information about the product(s), the delivery address indicated by the user, the delivery method and the payment method selected.
  • The payment receipt will be delivered to the customer in paper form together with the product(s) ordered.

6. ORDER CANCELLATION

  • Any order placed may be cancelled in the following situations: product out of stock; customer's failure to pay the amounts due; error in the price of the product, as indicated in the sales prices section.
  • The cancellation of the order is communicated by email to the customer using the email address provided by the customer.
  • In cases of cancellation of an order due to a product being out of stock or an error in the price of the product, the payment made by the customer will be refunded, including shipping costs if applicable. The refund will be made within a maximum period of 14 days from the date of sending the order confirmation email.
  • No other amounts are due to the customer, for any reason whatsoever, including interest, compensation or indemnity.

7. SHIPPING THE ORDER

  • Shipping options and respective costs are made available to the customer during the purchase process and before payment is made and may vary depending on the delivery address requested by the customer.
  • Although Shoelutions Lda is committed to making every effort to make deliveries as quickly as possible, the delivery times presented are merely indicative.
  • Orders with more than one product may be sent separately at different times.
  • In the event that delivery cannot be made due to reasons attributable to the customer, the order will be cancelled and the respective refund of the value of the product(s) will be made, except for shipping costs if applicable.
  • Delivery is deemed to have taken place when the customer or a third party indicated by the customer is in physical possession of the product. From that moment onwards the risk of loss or deterioration of the product is transferred to the customer.

8. RIGHT TO FREE RESOLUTION

  • The Customer has the right to freely terminate the purchase and sale contract within 15 consecutive days from the date of receipt of the order, without needing to indicate any reason and without incurring any costs, and provided that the product(s) are in perfect condition, do not show signs of use or damage, are inside the original packaging of the order, with the complete number of units, accompanied by all leaflets or other additional items, as well as the invoice. The packaging must not be damaged beyond what is strictly necessary for its opening.
  • For more information about returns, please consult the platform in the exchanges and returns section.

9. EXCHANGES AND DEFECTIVE ITEMS

  • The terms indicated on the platform in the exchanges and returns section apply.
  • The customer is entitled to a guarantee against product defects under the terms provided for by law. However, deterioration occurring after delivery of the product(s) is not considered a defect.

10. SUGGESTIONS AND COMPLAINTS

  • The Customer may submit any suggestions or complaints regarding the services provided or products purchased via email geral@shoelutions.pt.

11. PERSONAL DATA

12. INTELLECTUAL PROPERTY

  • All content existing or used on the platform, including design, photographs, know-how, domain names, trade names, logos, software and any other intellectual property rights, registered or not, are the exclusive property of Shoelutions Lda or partners and cannot be used by users of the platform.

13. LINKS TO THIRD PARTIES

  • Our platform may contain links to third-party websites or services that are not owned or controlled by Shoelutions, Lda.
  • Shoelutions, Lda has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. By accessing these links you acknowledge and agree that Shoelutions, Lda shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such sites or services.
  • We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

14. SUSPENSION OR TERMINATION OF SERVICE

  • Shoelutions, Lda may terminate or suspend access to the service immediately, without prior notice or liability for any reason, if the user violates the Terms and Conditions.
  • All provisions of the Terms and Conditions which, by their nature, should remain in force after suspension or termination of service will be maintained.

15. APPLICABLE LAW AND JURISDICTION

  • All transactions and relationships carried out or occurring on the platform are subject to Portuguese law, subject to the jurisdiction of the Portuguese Courts.
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.
  • Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.

FINAL PROVISIONS

If any of the provisions of the Terms and Conditions are declared, in whole or in part, null or in any way invalid, ineffective or unenforceable, its nullity, invalidity, ineffectiveness or unenforceability will not affect the validity of the remaining provisions.

Shoelutions, Lda reserves the right to unilaterally update, modify or replace, in whole or in part, the Terms and Conditions presented and the associated policies. The user is responsible for periodically checking for any changes. The use of the platform is governed by the conditions in force at the time of each access. Continued access or use of the platform after the publication of any updates, modifications or replacements constitutes acceptance and agreement with them.

The Terms and Conditions presented here have been updated and are in force from December 10, 2020.

If you have any questions about the Terms and Conditions, please contact us by email at geral@shoelutions.pt .